Privacy Policy

Last updated March 2025

1. Privacy Statement

We consider your privacy to be important and we take our responsibility to protect it seriously. We understand that you are concerned about your privacy, along with the confidentiality and security of any personal information provided to us.

This Privacy Policy describes how we collect, use, process, and disclose your data (which includes any information you provide that may be able to identify you personally) in conjunction with your access to and use of any of the products, services, websites and platforms that we offer (collectively, our Services).

2. Personal and Sensitive Information

2.1 Personal Information

Personal information is information or an opinion about an individual whose identity is apparent or can be reasonably ascertained. We store personal information that is provided to us as part of our business, or that is provided to us through our Services.

Due to the nature of the services we provide, it is generally impractical for us to deal with you without knowing your name and contact details. However, where it is practical to do so, we will provide you with the option to deal with us anonymously or by using a pseudonym.

The personal information collected by us may include your:

  1. (a)full name;
  2. (b)contact details such as mobile number, telephone number and email address;
  3. (c)business address;
  4. (d)your preferences and opinions relating to our products and services;
  5. (e)all logs, which may include information such as your internet protocol (IP) address, browser type, browser version, clickstream data, referring URLs, the pages of our website that you visit, the time spent on those pages, and other log-related information relating to your use of our website.

We endeavour to only collect personal information where it is reasonably required.

2.2 Sensitive Information

We do not knowingly collect or use any health-related information or any data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, sex life, or sexual orientation, criminal convictions and offences, trade union membership, or genetic or biometric data.

2.3 Information About Minors

We do not knowingly collect or use data from children under 18. If a parent or guardian becomes aware that their child has provided us with data, they should contact us. If we become aware that a child has provided us with personal information, we will delete such information from our files.

3. Basis for Collection

In general, we use personal information for providing, evaluating, improving, personalising and developing our business, our website, and our associated products and services. More specifically, we use personal information for:

  1. (a)establishing and maintaining your relationship as our prospective or current client;
  2. (b)providing any products and services you have requested from us;
  3. (c)administering and managing products and services provided to you;
  4. (d)answering your enquiries and providing you with support;
  5. (e)improving user satisfaction, particularly with regard to our Services;
  6. (f)promoting and marketing our services to you (you may opt out of direct marketing and sales communications at any time);
  7. (g)our internal research and statistical purposes;
  8. (h)enabling us to forward to you other information or material which we believe may be of interest to you (you may opt out of our information sharing communications);
  9. (i)situations in which we may be required to process your data to comply with a law or court order; and
  10. (j)in certain circumstances, we may request that you specifically consent to our processing of your data. Where we do so, we will provide an explanation of the nature of the processing to which you are consenting. You can withdraw your consent at any time by contacting us.

4. Ways We Collect Information

4.1 General Collection

We collect data in a variety of ways, including:

  1. (a)through our website at bygeneralpractice.com;
  2. (b)through our account creation processes when you engage with us for specific services;
  3. (c)from other interactions with us, whether by telephone, email, ordinary mail, or any other electronic or online means;
  4. (d)through any of our other business activities or events;
  5. (e)where your client or personnel data is migrated to our hosting platforms; and
  6. (f)where you otherwise voluntarily provide us with your data (for example, where you respond to a survey, feedback request, or submit an enquiry through our website contact form).

4.2 Cookies

We may utilise cookies through our website which enable us to monitor traffic patterns and serve you more efficiently if you revisit our site. A cookie does not identify you personally, but it does identify your computer. You can set your browser to disable cookies or to notify you when you receive a cookie and provide you with an opportunity to either accept or reject it. If you disable cookies, you may not be able to access certain areas or features on our website.

4.3 Web Beacons

Web beacons (also known as clear gifs, pixel tags, or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies. Unlike cookies, which are stored on the user's computer, web beacons are embedded invisibly on web pages or in emails. We may use web beacons to collect information in accordance with this Policy.

5. Why We Collect Your Data

5.1 Purposes

Generally, we only use data for providing, evaluating, improving, personalising and developing our Services and our website. More specifically, we use data to:

  1. (a)enable you to interact with and use our website and platforms;
  2. (b)provide our Services;
  3. (c)perform internal research and statistical analysis;
  4. (d)promote and market our Services;
  5. (e)improve our Services or our website;
  6. (f)deal with your enquiries; and
  7. (g)prosecute and defend any allegations of wrongdoing or unlawfulness.

5.2 Ancillary Use

In some circumstances, we may use data for reasons other than those specifically identified above. We will only do so where you would reasonably expect us to use or disclose the data, where you have consented to the processing, or where the use or disclosure is required or authorised by law, the order of a regulatory authority, or a court or tribunal.

5.3 Anonymisation

When using data for the purposes outlined above, we use our best endeavours to anonymise that data such that any personally identifiable information is removed wherever it is not strictly necessary to pursue our legitimate business interests.

5.4 Direct Marketing

Where data is being used for direct promotional or marketing purposes, we will obtain your consent. You may at any time decline to receive further offers by opting out. Please let us know if you want to unsubscribe from all direct marketing that originates from us by emailing us using the contact information provided in this Privacy Policy.

6. Disclosure

6.1 Disclosure Generally

We do not disclose your personal information to any third party without your consent. We will only disclose personal information as legally required — either upon valid court order, as required under the Privacy Act 1988 (Cth), to external service providers so that they can provide financial, administrative, or other services in connection with the operation and improvement of our business, or where compelled by a law enforcement or governmental agency.

6.2 Overseas Disclosure

We store personal information on cloud servers located in various locations throughout Australia. As part of our security and operational practices, we may also store your data on servers located outside of Australia. We have implemented security measures to protect the security of your data. However, as with any transfer of data, there are risks of data breaches.

Where you are based in the European Union or your data is otherwise collected in accordance with the GDPR, you acknowledge that there may be instances where your data is transferred outside of the European Union. By requesting our Services, you are consenting to the international transfer and processing of your data in accordance with this Privacy Policy.

6.3 Use of Analytics

We may from time to time use third-party analytics services (such as Google Analytics) on our website. These services use cookies or similar technologies to analyse your visits and usage patterns. Information concerning your visit (including your IP address) may be transferred to and stored on servers outside of Australia. We encourage you to review the privacy policies of any third-party analytics providers we use.

7. Security

We use industry best practices to protect data from misuse, interference, loss, and unauthorised access, modification, or disclosure. The precautionary steps we take include:

  1. (a)adopting appropriate and up-to-date technological protection measures to protect our computer systems and networks;
  2. (b)adopting procedural and personnel measures for limiting access to personal information by our staff;
  3. (c)reviewing our information collection, storage and processing practices; and
  4. (d)such other security measures we consider reasonable and appropriate from time to time.

All staff and third-party providers with access to data are required to comply with appropriate information security industry standards.

You acknowledge that we cannot guarantee the security of any data transmission, and as such all data transmissions are entirely at your risk. Once we have received your data, we will take reasonable steps to prevent unauthorised access, modification, or disclosure.

8. Third Parties

Our website and promotional material may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites, products, or services, including those of our clients.

We enter into legal contracts with our clients which contractually require them to adhere to applicable privacy laws. Ultimately, the collection, processing, use, and disclosure of your information by our clients is managed under their own privacy policies.

9. Data Rights and Retention

9.1 Destruction and Erasure

We will only retain your data whilst it is required for the purpose for which it was collected. When we no longer require the data, we will take all reasonable steps to destroy the information, or to ensure the information is de-identified (unless we are required to retain the data by law).

You have the right to request the erasure of your data. If you wish to have your data erased, please contact us and we will take all reasonable steps to destroy it, unless we need to keep it to comply with a law, or the order of a regulatory authority, court, or tribunal.

9.2 Access to Data

We will provide you with access to your personal information held by us unless giving access would be unlawful, would result in a breach of our contractual obligations to another party, or is denied under the Privacy Act 1988 (Cth) or any other applicable law.

9.3 Request for Access

If you would like access to your personal information, you must contact us in writing. You may contact us via email at hello@waltonarchitecture.com.au. We will respond to your request within 30 days.

9.4 Costs

We will not charge for providing an initial copy of your data. However, we reserve the right to charge for providing additional copies. If we decide to charge fees, such fees will not be excessive, and we will notify you of those costs prior to providing the data.

9.5 Data Portability

Where it does not adversely affect the rights and freedoms of others, and where you have communicated a request to us, we will provide you with such data that we have collected about you in a structured, commonly used and machine-readable format. Where technically feasible, we will transmit your data directly to another data processor or controller upon your request.

9.6 Correction of Personal Information

We are obligated to ensure that data we are processing is kept accurate and up to date. Please notify us if any of your data changes so that we may update our records. If at any time you wish to correct any data held by us, please contact us using the contact information in this Privacy Policy.

10. Complaints

If you believe that we have used or disclosed your data in a manner which is contrary to this Privacy Policy or otherwise breaches an applicable law, please contact us at hello@waltonarchitecture.com.au. We will work with you to address any concerns.

Within 30 days of receipt of your complaint, we will notify you in writing as to what action we propose to take and will provide you with details of what further action you can take if you are not satisfied with our response.

If you are in Australia, you may also lodge a complaint with the Office of the Australian Information Commissioner. Information on making a privacy complaint can be found on their website at oaic.gov.au (https://www.oaic.gov.au/privacy/making-a-privacy-complaint).

11. Variations

We reserve the right to vary this Privacy Policy from time to time to ensure that we remain up to date with market expectations, the law, and technological advances. Any variations to this Privacy Policy will be published on our website.

It is your responsibility to check our Privacy Policy periodically to ensure you are aware of any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you can reach us at:

Email: hello@waltonarchitecture.com.au
Website: waltonarchitecture.com.au